VA Cemeteries Earn Top Rankings

By Freddy Groves


The Department of Veterans Affairs National Cemetery Administration (NCA) has bested corporations and federal agencies in a survey of customer satisfaction — for the sixth time. Since 1999, the government has used American Customer Satisfaction Index methods to gauge satisfaction with agencies. Here is the most important stat this year: NCA was ranked at 96 points out of a possible 100, the highest score in public and private sectors, and 32 points above the average of 68 for federal agencies. (As a comparison, the IRS received 58 points for individual paper filers and 67 points for small business and self-employed filers. The Weatherization Assistance Program of the Department of Energy netted 67 points.) The National Cemetery Administration was scored on maintenance of the national cemeteries, customer service and respectfulness of the service and interment.


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